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Hey, how can we help?

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hc-faq hc-faq FAQ Questions? Find the answer to any question.
hc-technical_issues hc-technical_issues Technical Issues Money Transfer App
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My account

Creating an account

Why is my account still under review?

General information

How do I close my Juba Express account?
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My transfers

My transfers

My transfer is stuck in “Draft.” What should I do?
Why is payment failing on the app?
Why am I seeing “Transaction Failed” or “Something went wrong”?
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Countries

Countries

How can I send money to Turkey?
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Income and Transaction Verification

Proof of Income

Could you please provide documentation confirming your source of income?
How do I provide proof of income?
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Language and Regional Support

Language Help

Can I speak to someone who can speak Somali?
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Contact and Account Management

Get Support

How can I help you today?
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Exchange Rates and Service Information

Service Availability

How long does it take to send money to a specific country?

Rates and Pricing

How much does it cost to send money with Juba Express?
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Payments and Recipient Issues

Recipient Problems

How can I correct the incorrect phone number I entered for my recipient?
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Transfers and Payment Status

Check Your Transfer

Transaction Status
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General

Money Transfer App

What do the transfer statuses mean?
Which countries can I send money from?
How can I check the status of my transfer?
Can I cancel my transfer?
Where can I find my transaction history?
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