How do I provide proof of income?

Introduction

Juba Express may ask you to provide a payslip & Bank statements to confirm your income and complete a review of your account or transaction.

What documents do I need to provide?

When we ask for proof of income, please provide:

• Payslips for the period specified in our email
• Bank statements covering the same requested period

Payslip requirements

Your payslips must be clear and complete and show:

• Your full name
• Your employer’s name
• The pay period
• Your income
• All pages of the document

Bank statement requirements

Your bank statements must:

• Be in PDF format and downloaded directly from your bank
• Cover the full period requested
• Show the account holder’s full name
• Include the complete transaction history
• Clearly show the income payments received

• Be clear, complete and unedited

Please submit the original PDF downloaded from your bank. Screenshots, photos or scanned copies of printed statements cannot be accepted.

How to submit your documents

1. You can submit your documents:

2. By email to customersupport@jubaexpress.com
3. Through live chat in the app
4. Through WhatsApp in the app

Before submitting, please check that you have attached the correct documents and that all information is clearly visible.

Tips for a successful upload

• Use a clear photo or scan of the full document.
• Make sure all text is visible and not cut off.
• Avoid blurry, cropped, or heavily edited files.
• If possible, upload the document in the format requested.

Next steps

After you submit your payslips and bank statements, we will review them and let you know if any further information is needed. If you have trouble submitting the documents, please contact Customer Support for help.

Need help?

If you don’t have the requested documents or are unsure what to provide, please contact Customer Support using one of the channels listed above.