Introduction
Welcome to Juba Express Sweden support. Our virtual assistant is available to help you quickly find answers about sending money, payment status, AML status and app support. If you need help, simply ask a question and we will guide you to the right information or next step.
How the virtual assistant can help
The virtual assistant is designed to give clear, fast support for common questions and issues. It can help you with account and app guidance, transfer and payment questions, and general information about our services.
- Checking payment or transfer status
- Getting help with the mobile app
- Finding answers to common questions
- Connecting you with customer support when needed
How to get help
- Open the virtual assistant in the Juba Express app or help centre.
- Type your question in plain language.
- Review the answer or suggested help article.
- If needed, follow the next step provided by the assistant.
If your issue is still not resolved, the virtual assistant can connect you with one of our Customer Support agents for further assistance.
Tips for getting the best answer
- Use short, clear questions.
- Include relevant details such as payment reference, AML, transfer date, or app issue.
- If you are asking about a transfer, mention the destination country and amount if possible.
- If the assistant does not understand your question, try rephrasing it.
When to contact support directly
Please contact customer support directly if you need help with a sensitive account issue, cannot access your app, or need further assistance after using the virtual assistant.
Additional information
For the fastest service, have your transfer details ready before you start a chat. The virtual assistant is here to make support easier, quicker, and more convenient for Juba Express customers in Sweden.