If your account is still under review, we are completing the required checks before your registration can be completed.
As a licensed payment institution supervised by Finansinspektionen, Juba Express must ensure that customer information is accurate and up to date. This helps us meet regulatory requirements and provide a safe and secure service.
What happens next?
We will contact you through the app or by email when the review is complete.
If we need any additional information or documents, we will explain what you need to provide and how to send it.
What should I do while I wait?
Please check your app notifications and email regularly, including your spam or junk folder.
If you have already provided everything requested, no further action is needed at this time.
How long will the review take?
Review times may vary depending on the information required. We will complete the review as quickly as possible and contact you with an update.
Need help?
If you need help with your account review, contact Customer Support:
- By email at customersupport@jubaexpress.com
- Through WhatsApp or live chat in the app
- By calling the Customer Support number available for your country
Our Customer Support team will be happy to help.