A Draft status means that your transfer has been created, but the payment has not yet been completed or confirmed.
If you have not made the payment
Open the transfer under Transaction History and follow the instructions to complete your payment.
If you have already tried to pay
Refresh the transfer page to check for an updated status.
If money has been deducted from your account, please do not make another payment. Contact Customer Support and provide your transaction reference number so we can assist you.
Need help?
You can contact Customer Support:
- Through WhatsApp or live chat in the app
- By calling the Customer Support number available for your country
Our team will be happy to help.