This message may appear when the app is unable to complete your transfer. It could be caused by:
- A temporary connection or service issue
- Incorrect or incomplete recipient details
- A payment that could not be completed
- An outdated version of the app
- A transfer that requires further review
What can I do?
- Check that your internet connection is stable.
- Review the recipient and payment details.
- Close the app and open it again.
- Make sure you are using the latest version of the Juba Express app.
- Wait a few minutes before trying again.
If money has already been deducted from your account, please do not make another payment.
Need help?
If you continue to see the message, please contact Customer Support and provide your transaction reference number and the error message displayed:
- Through WhatsApp or live chat in the app
- By email at customersupport@jubaexpress.com
- By calling the Customer Support number available for your country
You may also send us a screenshot of the message. Before sending it, please make sure it does not show any sensitive information. Our team will be happy to assist you.