Introduction
Transfer times vary depending on the destination country, the selected payout method, and any security or compliance checks required before the transfer is completed. While many transfers are processed quickly, some may take longer.
Estimated transfer times
The estimated delivery time depends on the payout method:
- Cash pickup: Funds are typically available for collection within minutes after the transfer has been processed. The recipient can collect the funds from their nearest participating agent location during the agent's business hours.
- Bank account transfers: Usually completed within 1 business day, depending on the receiving bank's processing times.
- Mobile wallet transfers: Usually completed within minutes, depending on the mobile wallet provider.
Please note that transfer times are estimates and may vary by country and payout partner.
What can affect transfer times?
Transfer times may be affected by:
- Security or compliance checks.
- Weekends and public holidays.
- The receiving bank's or payout partner's processing times.
- The destination country and selected payout method.
- Incorrect or incomplete recipient information.
How can I check my transfer status?
You can check the status of your transfer at any time in the app. If your transfer is taking longer than expected, please allow additional time for processing before contacting Customer Support.
When should I contact Customer Support?
Please contact our Customer Support team if:
- Your transfer has taken longer than the expected processing time.
- The recipient has not received or collected the funds.
- You need help understanding the status of your transfer.
Our team will be happy to assist you.
Conclusion
Most transfers are completed quickly, but processing times may vary depending on the destination country, payout method, and any required security or compliance checks. If your transfer is delayed beyond the expected processing time, please contact our Customer Support team via live chat, whatsapp or by calling the Customer Support number available in the app. We will be happy to assist you.