Introduction
If you entered the wrong phone number for your recipient, you may still be able to correct it if the transfer has not yet been paid out.
How to correct the phone number
If your transfer has not yet been paid out, you can:
- Send the correct phone number to our Customer Support team via live chat, whatsapp or
- Call the Customer Support number available in the app.
Our team will update the recipient's phone number and assist you with your transfer.
Important
- Recipient details can only be updated before the transfer has been paid out.
- If the transfer has already been paid out, the recipient's phone number cannot be changed.
Future transfers
If we update the recipient's phone number for your current transfer, the change applies only to that transfer.
For your next transfer, you will need to add the recipient as a new beneficiary using the correct phone number and recipient details.
Need help?
If you need assistance, please contact our Customer Support team via live chat whatsapp or by calling the Customer Support number available in the app. We are happy to help.