If you want to cancel a transfer, please contact Customer Support team as soon as possible and provide your transaction reference number.
Whether the transfer can be cancelled depends on its current status and payout method. Some transfers are processed quickly, so cancellation may not be possible once the money has been paid to the recipient.
If the transfer is still being processed, we will check whether it can be cancelled and let you know the outcome.
You can view the current status of your transfer under Transaction History in the Juba Express app.