Due to regulatory requirements, we must retain certain customer and transaction records for at least 5 years after the customer relationship ends. In limited circumstances, some records may need to be retained for longer.
This means that we may not be able to delete all your account information immediately.
However, we can deactivate your account at any time. If you wish to do so, please contact Customer Support through WhatsApp or live chat in the app, or call the Customer Support number available for your country.
For security reasons, we may need to confirm your identity before deactivating your account.
Your information will be handled securely and in accordance with applicable data protection laws and our Privacy Policy.
Our Customer Support team will be happy to help.